Service Planning Specialist – French & English

Description

Our client is a global leader in secure and intelligent access solutions, trusted by organisations across a wide range of industries. With a strong focus on innovation and technology, they develop solutions that combine security, convenience and intelligent access management.

We are looking for an experienced Service Planning Specialist to join their team in Sofia. 

In this role, you will support the French service organisation by planning and scheduling technician activities, coordinating service interventions and customer appointments, balancing field capacity, and taking over selected planning activities from RIM Team Leads, allowing them to focus on field team supervision and customer satisfaction at job sites.

Job Profile for Service Planning Specialist
Responsibilities will include, but not be limited to:

• Plan and schedule technician visits, service interventions, maintenance, repairs and customer appointments based on priorities, technician availability, skills, location and customer commitments
• Balance workloads across technicians and territories, considering urgency, travel time, parts availability, contractual requirements and operational constraints
• Coordinate customer appointments, schedule changes and communication with customers, technicians and internal service teams
• Monitor open service orders, pending interventions, cancellations and rescheduling needs, ensuring timely follow-up and escalation when required
• Maintain accurate planning and work order data across ERP, FSM, CRM and scheduling systems
• Work closely with Team Leads, field technicians, Service Operations, Service Support, Order Management, Supply Chain and France Service Management to resolve planning issues
• Support the transition of planning activities to the Sofia centre, including process documentation, knowledge transfer and stabilisation.
• Prepare planning updates and operational reports covering schedules, backlog, urgent requests, rescheduling and key risks

Candidate Profile for Service Planning Specialist

• Must be fluent in French and English, both written and spoken
• Bachelor’s degree, vocational qualification, or equivalent experience in business administration, logistics, service operations, supply chain, or a related field
• 2–4 years of experience in service planning, scheduling, dispatching, field service coordination, or service operations
• Experience with technician teams, customer appointments, workload coordination, and ERP, FSM, CRM, or scheduling tools
• Strong proficiency in office software and operational planning tools

What Our Client Offers

• Attractive remuneration package
• Flexible hybrid working model
• 25 days of paid annual leave
• Free lunch at the workplace
• Additional health insurance
• Employee Assistance Programme, including mental health, legal and financial counselling
• €102.26 in monthly food vouchers
• Public transport card
• Optional parking space
• Multisport card
• Language training opportunities
• Employee referral programme
• Brand-new modern office in a Class A business building
• Fresh fruit available in the office
• Training and mentorship programmes
• Access to more than 15,000 LinkedIn Learning courses to support your professional development

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