Customer Experience Specialist – German & English
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+359 879 807 448
simona@bluelynx.com
Description
Our client is a global leader in secure and intelligent access systems, trusted across multiple sectors.
Currently, they are looking for a Customer Experience Specialist to join their team in Sofia. In this role, you will be assisting customers by answering inquiries, resolving issues, and ensuring excellent service across different communication channels. You will also collaborate with colleagues to deliver fast, reliable, and professional solutions to the clients.
Job Profile for Service Delivery Operations Manager
Responsibilities will include, but not be limited to:
- Handle incoming customer requests in German and English via phone, email, or chat
- Provide accurate information and solutions in a professional and friendly manner
- Keep track of cases, update the system, and follow up when needed
- Work closely with other departments to ensure smooth issue resolution
- Maintain a high level of customer satisfaction
Candidate Profile for Service Delivery Operations Manager
- Must be fluent in German and English, both written and spoken
- Previous experience in Customer Service is an advantage, but not mandatory
- Strong communication and problem-solving skills
- Ability to work effectively in a team and handle multiple tasks
What Our Client Offers
- 25 days paid annual leave
- Opportunity for flexibility with a hybrid working model
- Attractive remuneration package
- Additional health insurance
- Employee Assistance Program (Mental Health, Legal & Financial Counselling)
- 200 BGN Food vouchers
- Public transportation card
- Optional parking space
- Multisport card
- Language training opportunity
Blue Lynx Careers EOOD is a registered provider of Recruitment Services with License No: 3173/06.07.2021
Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com
Please note
As part of the Blue Lynx recruitment process, you may be asked to provide references and copies of your diplomas. Please note that a background check may also be conducted.
Due to the high volume of applications, we are unable to respond to every candidate individually. If you have not received a call or email from a Blue Lynx recruiter within five working days, your application has not been shortlisted on this occasion.
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For any queries, please email us at: cv@bluelynx.com
To learn more about Blue Lynx and view all current vacancies, please visit our website: www.bluelynxcareers.bg
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