Reporting Specialist – English

Description

Our client is a global organisation providing professional services with expertise in digital, cloud, and security solutions. Drawing upon extensive experience and specialised skills spanning over 40 sectors, the company provides Strategy and Consulting, Technology, and Operations services, supported by the world’s largest network of Advanced Technology and Intelligent Operations centres. 

Currently, they are looking for a Reporting Specialist to join their team in Sofia, Bulgaria.

Job Profile for Reporting Specialist
Responsibilities will include but not be limited to:

• Design, track, report and analyse key organisational and operational metrics
• Ensure ad hoc standard operational reports are delivered accurately and on time
• Drive an integrated, cost-effective reporting architecture, strategy and process supporting all entities
• Coordinate across client and internal teams to provide metrics
• Analyse designated performance measures and conduct root cause analysis as needed
• Ensure standard reports meet business needs while reducing custom requests
• Manage reporting applications and be accountable for reporting SLA
• Drive Performance, Analytics, and Continuous Improvement, including analysing the business data, creating internal benchmarking reports and white papers, and recommending process improvements and cost reductions in the business

Candidate Profile for Reporting Specialist

• Must be fluent in English, both written and spoken
• 2-3 years of experience in a reporting or data analysis role, preferably within a BPO or call centre environment
• Proficiency using reporting and data visualisation tools (e.g., Excel, Tableau, Power BI)
• Experience with CRM systems and databases
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Excellent communication and interpersonal skills, with the ability to present information clearly and concisely
• Work independently and as part of a team in a fast-paced environment

What Our Client Offers

• Career Counselling
• Additional paid time off
• Flexible benefits
• Luxury health and dental insurance
• Life insurance
• Food vouchers
• Fuel or Public transport card
• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions

Blue Lynx Careers EOOD is a registered provider of Recruitment Services with License No: 3173/06.07.2021

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Please note:

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