Order Management & Commercial Specialist – French & English

Description

Our client is a global leader in secure and intelligent access solutions, trusted by organisations across a wide range of industries. With a strong focus on innovation and technology, they develop solutions that combine security, convenience and intelligent access management.

We are looking for an experienced Order Management & Commercial Specialist to join their team in Sofia. 

In the role, you will support pre-sales and commercial operations by administering opportunities, preparing and coordinating quotations, maintaining accurate CRM and pipeline data, and ensuring timely follow-up with sales teams, customers and internal stakeholders from lead qualification through quote submission and handover to order management.

Job Profile for Order Management & Commercial Specialist
Responsibilities will include, but not be limited to:

• Manage sales opportunities, lead quotation requests and pipeline information in the CRM
• Coordinate quotation preparation, collecting the required input from customers, Sales, Technical teams, factories and internal stakeholders
• Prepare, review and update commercial quotations and supporting technical and commercial documentation
• Support the Order-to-Invoice process, ensuring accurate order information, timely processing and coordination between relevant internal teams
• Follow up on open opportunities, quotations and orders, including revisions, clarifications, status updates and order conversion
• Handle pre-sales inquiries and coordinate communication and follow-up through to resolution
• Collaborate with Sales, Commercial, Technical, Service, Finance, Supply Chain and Order Management teams to resolve issues and ensure a smooth handover
• Maintain accurate and traceable data across CRM, ERP, quotation, pricing, documentation and customer portal systems
• Prepare pipeline updates, quotation lists, issue logs, status reports and operational summaries
• Manage a high volume of time-sensitive requests, resolving incomplete or conflicting information while maintaining data accuracy

Candidate Profile for Order Management & Commercial Specialist

• Must be fluent in French and English, both written and spoken
• Education or equivalent qualification in business administration, sales, commercial management, supply chain, finance, engineering administration, or a related field
• 2–4 years of experience in presales support, inside sales, sales administration, quotation management, commercial operations, B2B customer service, or order management
• Proficiency in office software, CRM, quotation, and ERP tools
• Experience with quotation workflows, pipeline follow-up, opportunity management, and customer communication
• Accuracy and completeness of quotations, commercial documentation, and opportunity data
• Ability to follow up and coordinate quotations, sales opportunities, and customer requests
• Quality and responsiveness of commercial support provided to customers and internal sales teams

What Our Client Offers

• Attractive remuneration package
• Flexible hybrid working model
• 25 days of paid annual leave
• Free lunch at the workplace
• Additional health insurance
• Employee Assistance Programme, including mental health, legal and financial counselling
• €102.26 in monthly food vouchers
• Public transport card
• Optional parking space
• Multisport card
• Language training opportunities
• Employee referral programme
• Brand-new modern office in a Class A business building
• Fresh fruit available in the office
• Training and mentorship programmes
• Access to more than 15,000 LinkedIn Learning courses to support your professional development

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