Customer Operations Specialist – French & English

Description

Our client is a global leader in secure and intelligent access solutions, trusted by organisations across a wide range of industries. With a strong focus on innovation and technology, they develop solutions that combine security, convenience and intelligent access management.

We are looking for an experienced Customer Operations Specialist to join their team in Sofia. 

In the role, you will be responsible for managing customer-related activities across the order-to-invoice process, from quotation and order processing through delivery follow-up and invoicing. You will work closely with customers and internal teams to ensure accurate order handling, timely follow-up, and smooth resolution of operational issues.

Job Profile for Customer Operations Specialist
Responsibilities will include, but not be limited to:

• Manage customer requests and activities throughout the order-to-invoice process, ensuring orders, contracts, and related documentation are processed accurately and on time
• Follow up on open orders, deliveries, backlogs, and customer commitments, identifying potential delays or missing information and taking appropriate action
• Support the invoicing process, including invoice follow-up, credit-note requests, billing corrections, customer portal uploads, and resolution of discrepancies
• Assist with quotations and pre-sales administration by preparing and maintaining commercial documents, customer information, and relevant system data
• Act as a point of contact for customer calls, emails, inquiries, complaints, and after-sales requests, ensuring clear ownership and timely follow-up
• Coordinate with Sales, Sales Administration, Finance, Supply Chain, Procurement, Service, factories, and other internal teams to resolve customer and operational matters
• Maintain accurate customer, order, and commercial information across relevant ERP, CRM, service, and documentation systems, including SAP and customer portals
• Prepare order updates, issue lists, status reports, and other operational information to support prioritisation and workload management
• Manage a high volume of time-sensitive requests while maintaining accuracy and balancing customer expectations with operational requirements

Candidate Profile for Customer Operations Specialist

• Must be fluent in French and English, both written and spoken
• Bachelor’s degree or equivalent professional experience in Business Administration, Commercial Management, Sales Administration, Supply Chain, Finance, Accounting, or a related field
• Minimum 1 year of experience in customer operations, sales administration, order management, commercial operations, B2B customer service, invoicing, account coordination, service administration, or a similar role
• Proven knowledge of MS Office and standard business software
• Knowledge of SAP, IAS, Navision, ServiceMax, or similar systems would be an advantage
• Experience working with ERP and/or CRM systems
• Strong organisational skills and the ability to manage multiple requests and priorities simultaneously
• Close attention to detail and a structured approach to handling customer and commercial information
• Excellent communication and customer service skills

What Our Client Offers

• Attractive remuneration package
• Flexible hybrid working model
• 25 days of paid annual leave
• Free lunch at the workplace
• Additional health insurance
• Employee Assistance Programme, including mental health, legal and financial counselling
• €102.26 in monthly food vouchers
• Public transport card
• Optional parking space
• Multisport card
• Language training opportunities
• Employee referral programme
• Brand-new modern office in a Class A business building
• Fresh fruit available in the office
• Training and mentorship programmes
• Access to more than 15,000 LinkedIn Learning courses to support your professional development

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