Customer Care Agent – German & English
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+359 879 807 448
kalina@bluelynx.com
Description
Our client is a global leader in secure and intelligent access systems, trusted across multiple sectors.
Currently, they are looking for two motivated Customer Care Agents to join their team in Sofia.
Job Profile for Customer Care Agent
Responsibilities will include, but not be limited to:
- Act as the first point of contact for B2B customers from Germany
- Receive and assess service requests (80–90% relate to non-functioning doors) and determine if the issue is hardware or software-related
- Collect and verify customer information, including address, door ID, and contact details
- Coordinate service interventions with field technicians by assigning requests and providing relevant customer and issue information
- Maintain accurate customer and service records in Salesforce, SAP, and Telia
- Collaborate with internal teams to ensure timely and efficient resolution of customer issues
- Handle inbound calls and service requests exclusively from customers in Germany
Candidate Profile for Customer Care Agent
- Must be fluent in German and English, both written and spoken
- Proficiency in Microsoft Office Suite and experience working with CRM and ERP systems (e.g., SAP)
- Previous B2B customer service experience (phone/email) is an advantage
- Strong communication skills and a customer-focused mindset
- Service-oriented with solid problem-solving abilities
- Ability to manage upset customers and apply de-escalation techniques
What Our Client Offers
- Attractive remuneration package
- Opportunity for flexibility with a hybrid working model
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- Employee Assistance Program (Mental Health, Legal and Financial Counselling)
- 102.26 Euro food vouchers
- Public transportation card
- Optional parking space
- Multisport card
- Language training opportunity
- Employee referral program
- Brand new modern office premises in a class A business building
- Fresh fruits in the office
- Training and mentorship programs
- Access to over 15,000 LinkedIn Learning courses to assist in your professional development
Blue Lynx Careers EOOD is a registered provider of recruitment services with Licence No. 3173/06.07.2021, valid without expiry date.
Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com
Please note
As part of the Blue Lynx recruitment process, you may be asked to provide references and copies of your diplomas. Please note that a background check may also be conducted.
Due to the high volume of applications, we are unable to respond to every candidate individually. If you have not received a call or email from a Blue Lynx recruiter within five working days, your application has not been shortlisted on this occasion.
To ensure you are considered for job opportunities, we encourage you to register an account by selecting Register Online
For any queries, please email us at: cv@bluelynx.com
To learn more about Blue Lynx and view all current vacancies, please visit our website: www.bluelynxcareers.bg
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