Senior Trainer – German & English

Description

Our client is a global organisation providing professional services with expertise in digital, cloud, and security solutions. Drawing upon extensive experience and specialised skills spanning over 40 sectors, the company provides Strategy and Consulting, Technology, and Operations services, supported by the world’s largest network of Advanced Technology and Intelligent Operations centres. 

Currently, they are looking for a talented Senior Trainer to join their team in Sofia.

Job Profile for Senior Trainer
Responsibilities will include, but not be limited to:

• Support new hires with process training and onboarding
• Manages various training needs to support program objectives
• Identify areas for standardisation and integration between other trainers from other regions
• Complete a comprehensive skills analysis of all team members and identify areas for development and utilisation of skillset
• Ensure training is represented from early on in all program initiatives, and that the team and the business have a clear timeline for the creation of content and training delivery
• Confirm that training material and simulations are maintained in line with process changes
• Work with Operations and the Delivery Quality teams to identify training gaps and create a plan to rectify them
• Organise or attend review meetings with management, client, or other groups
• Prepare and analyse internal and external training reports for management or leadership staff review during the entire training duration
• Conduct upskill and cross-skill batches
• Ensure maximum throughput from training to the floor by identifying gaps and highlighting to the Management team to bridge them
• Conduct feedback and coaching sessions to improve scores for training throughput or conversion

Candidate Profile for Senior Trainer

• Must be fluent in German and English, both written and spoken
• 3+ years of experience in customer service or complex back-office training programs
• Experienced in coaching and mentoring a team of professionals 
• Experience in training delivery
• Ability to work effectively and flexibly with operations resources from different global locations
• Detail-oriented
• Excellent communication and presentation skills
• Excellent organisational and time management skills

What Our Client Offers

• Career Counselling
• Additional paid time off
• Flexible benefits
• Luxury health and dental insurance
• Life insurance
• Food vouchers
• Fuel card or Public transport card
• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions

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