Medical Assistance Coordinator – French & English

Description

Our client is a global organisation providing professional services with expertise in digital, cloud, and security solutions. Drawing upon extensive experience and specialised skills spanning over 40 sectors, the company provides Strategy and Consulting, Technology, and Operations services, supported by the world’s largest network of Advanced Technology and Intelligent Operations centres. 

Currently, they are looking for a Medical Assistance Coordinator to join their teams in Sofia, Bourgas, Plovdiv, Varna or Ruse.

Job Profile for Medical Assistance Coordinator
Responsibilities will include, but not be limited to:

• Act as the first point of contact for policyholders experiencing accidents abroad, offering timely and empathetic assistance during stressful situations
• Demonstrate a strong understanding of individual customer circumstances, tailoring support and solutions to align with their needs and desired outcomes
• Maintain clear, professional communication with all stakeholders, including customers, healthcare providers, partners, airline companies, and other institutions
• Monitor patient conditions and coordinate appropriate medical responses, ranging from remote treatment arrangements to emergency medical evacuations
• Maintain and document case records accurately in line with internal compliance protocols and data confidentiality regulations (e.g. GDPR)
• Review policy terms and authorised claim-related expenses, ensuring alignment with coverage conditions and organisational policies
• Manage customer expectations proactively by delivering consistently high-quality, precise, and professional service
• Contribute cooperative team environment, promoting shared knowledge, professional standards, and a supportive workplace culture
• Provide customers with essential pre-travel information to ensure they are well-prepared and informed before departure

Candidate Profile for Medical Assistance Coordinator

• Must be fluent in French and English, both written and spoken
• Proficiency in general computer use, including MS Office tools (Outlook, Word, Excel, etc.)
• Previous experience in customer service is a strong asset, reflecting a solid foundation in client support and relationship management
• Proven ability to work independently, manage time effectively, and prioritise tasks in high-pressure environments
• Strong verbal and written communication skills, ensuring clarity and professionalism in all interactions
• Team player, committed to knowledge sharing, collaboration, and actively seeking or offering guidance when needed
• Excellent problem-solving skills, with a proactive approach to finding efficient and customer-focused solutions
• Open to working flexible shifts on a 2-days-on / 2-days-off basis (09:00–21:00), with a high level of reliability and adaptability

What Our Client Offers

• 25 days of annual holiday
• Life insurance 
• Food vouchers
• Multisport cards 
• Bonuses for special occasions 
• Hybrid Workplace
• Home Office equipment
• Free language courses
• Employee Assistance Program
• Opportunities for career progression
• Flexible benefit program
• Option to buy company shares

Blue Lynx Careers EOOD is a registered provider of Recruitment Services with License No: 3173/06.07.2021

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Please note

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