Customer Service Agent – French & English

Description

Our client is a leader in the online gaming industry, offering top-tier i-gaming services to players worldwide, dedicated to providing excellent customer service and enjoyable gaming experience.

They are currently expanding and are looking for a French-speaking Customer Service Agent to join their team in Sofia.

Job Profile for Customer Service Agent
Responsibilities will include but not be limited to:

• Provide prompt and professional customer support via chat
• Assist customers with account management, technical issues, payments, and general inquiries
• Resolve client’s complaints effectively by providing a high level of customer satisfaction
• Collaborate with other departments to resolve complex issues and improve overall customer service processes
• Maintain detailed and accurate records of customer interactions
• Stay up-to-date with company policies and promotions

Candidate Profile for Customer Service Agent

• Must be fluent in French, both written and spoken, and Intermediate in English (B1)
• Basic computer skills, including operating systems, common software applications, file management, internet navigation, and troubleshooting
• Excellent problem-solving abilities and proactive approach to handling customer issues
• Strong attention to detail and organisational skills
• Flexibility to work in shifts, including evenings, weekends, and holidays
• No prior experience is required

What Our Client Offers

• Competitive salary
• Annual performance bonus, up to 4000 BGN gross
• Food vouchers
• Health and wellness allowance 360 BGN per year
• Night shift allowance
• Comprehensive training and ongoing professional development
• A dynamic and multicultural work environment
• Opportunities for career growth within a leading online gaming company

Blue Lynx Careers EOOD is a registered provider of Recruitment Services with License No: 3173/06.07.2021

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Please note:

Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
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Kind regards, The Blue Lynx Team