Client Support Specialist – Turkish and English

Description

Our client is a leader in the sports betting, gaming, and entertainment industry. As part of their continued expansion, they have established a brand-new Shared Services Centre in Sofia.

We are currently seeking a dedicated and empathetic Client Support Specialist, fluent in Turkish and with a good command of English, to become a valuable part of their growing customer experience team. This is an exciting opportunity to join a dynamic and international work environment, support customers across multiple platforms, and help shape the quality of service in a fast-paced and evolving industry.

Job Profile for Client Support Specialist
Responsibilities will include, but not be limited to:

• Respond promptly to customer inquiries via live chat, email, or phone in Turkish and English
• Provide clear, accurate, and complete information regarding products, services, and company policies
• Build trust and rapport with customers through open, friendly, and solution-oriented communication
• Assist customers in troubleshooting basic technical issues such as browser compatibility, application functionality, and login problems
• Maintain records of customer interactions and update their account information in internal systems
• Be flexible and available to work on shifts, including evenings, weekends, and holidays as required

Candidate Profile for Client Support Specialist

• Must be fluent in Turkish and English, both written and spoken
• High school diploma or higher education;
• Previous customer service experience is an advantage, but not mandatory
• Excellent communication and interpersonal skills;
• Strong customer-oriented mindset with the ability to adapt to various personalities and needs
• Able to multitask, prioritise, and manage time effectively

What Our Client Offers

• Bonus based on company and personal performance
• Food vouchers – BGN 200
• Transportation allowance
• Excellent salary remuneration
• Flexible working hours
• Comprehensive onboarding and professional development
• A positive, team-oriented work environment

Blue Lynx Careers EOOD is a registered provider of Recruitment Services with License No: 3173/06.07.2021

Please note:

Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
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