Customer Support Representative – Italian & English

Description

Our client is a leader in enabling iGaming businesses to evolve in all critical aspects of their operation, allowing them to stay ahead and be ready for anything. Their range of expert services are crafted to modernise and thrive businesses at any point in their journey. Whether they’re just starting out or have a huge project in the pipeline, they guide and support their clients where needed.

They are currently expanding and are now looking to hire a Customer Support Representative to join their team in Sofia or Plovdiv.

Job Profile for Customer Support Representative
Responsibilities will include but not be limited to:

• Answer customer questions and requests via email and live chat
• Respond promptly to customer inquiries
• Handle and resolve customer inquiries
• Keep up to date with the products and promotions
• Work closely with colleagues across the entire international business
• Deliver first-class service to other customers in line with departmental KPIs
• Communicate internally with other departments and follow up on pending issues
• Collaborate with team/shift leaders and colleagues

Candidate Profile for Customer Support Representative

• Must be fluent in Italian and English, both written and spoken
• Good computing skills, especially in web-based applications
• Analytical and problem-solving skills – attention to detail is key
• Must be able to handle challenging situations
• Available and flexible to work on shifts
• Capable of prioritising and multitasking

What Our Client Offers

• Friendly environment
• Competitive salary package
• Great bonus scheme
• Interesting and challenging projects
• Workflow that helps you to learn new things all the time
• 20 days annual leave
• Food vouchers, birthday vouchers and multisport card
• Health insurance
• Happy hour with free snacks and beverages
• Transport allowance for late and night shifts
• Great location in a brand-new building

Blue Lynx Careers EOOD is a registered provider of Recruitment Services with License No: 3173/06.07.2021

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Plaese note:

Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team